FAQ

Purchasing Insurance on-line


1. What are the steps for purchasing insurance on-line?


To obtain a quote or purchase a policy on-line, simply click on the Policy Type you are interested in and follow the on-screen instructions. Once you have the quote, you can elect to purchase the policy on-line or save it for future use.
To get a quote on-line, go to the product information page by clicking here

2. How do I access my quotes and insurance on-line?


To view your existing quotes and insurance policies, simply register for on-line insurance access. If you are already registered, simply click on the "Log in" button from the welcome screen. You will automatically register if you obtain and save a quote on-line!
To register, go to the registration page by clicking here

3. I need to change the details of my insurance. What do I do?


To change the details of an existing policy, you need to 'log-in' to view your existing insurance summary (see Question 2 above) and click on the "amend" button for the policy you wish to change. Alternatively changes can be made over the phone by calling 1800 675 511

4. What happens with my existing insurance which I purchased over the phone?


All your existing insurances will be automatically updated whenever a change is made in person, in writing, over the phone, or over the internet! So you can be sure that only the most current details are shown.

5. How long will it take to get my policy documents?


Once you have purchased your policy on-line, your policy documents, including the complete Policy wording and schedule shall be mailed within 3 working days.

6. What do I do if I have a claim?


If you have a claim, you need to notify us as soon as you can. You can now notify us using this website. Simply press the Notify a Claim button from the welcome screen and provide as much information as you can. One of our staff will then contact you on the next business day. Claim notification can also be accessed via the Policy Summary screen if you are a registered on-line user.
If you have an urgent claim, please call us on 1800 675 511 for an immediate response.

Passwords, Security & Your Confidentiality


1. Is my application for insurance secure?


Your application is sent directly to Vero and is safeguarded by a secure encrypted line, meaning no one other than you can view your details.

2. What can I do if I've forgotten my password?


If you have forgotten your password, simply call your nearest Vero office on 1800 675 511 for it to be reset. You will be required to answer several personal questions to prove your identity.

3. Are my personal details shared with other companies?


We respect the privacy of your personal information and will prevent unauthorised access to that information.

Paying for your insurance


1. What payment options are available for purchasing insurance?


You can pay for your insurance using your Master Card, Visa Card or by Direct Debit from your bank account.

2. How secure will the payment details be?


Your payment details are sent directly to Vero and are safeguarded by a secure encrypted line, meaning no other user than you can view your details. Also, your Credit Card or Bank Account details will not be shown on your insurance summary screen.

3. What is the relationship between Vero and Bank of Queensland?


Bank of Queensland does not guarantee any of the benefits payable. Bank of Queensland will receive a commission for any policy purchased.